Gift Voucher Terms of Sale

These terms (the “Terms”) govern the purchase of a gift voucher (the “Voucher”) of the merchant stated on the purchase page (the “Merchant”) through a branded point of sale (storefront) at an address in the form https://www.vexioncards.one/buy/[Merchant identifier]/[card identifier] (the “Storefront”), which is operated within the VEXiON cards platform by MAMA media s.r.o., with its registered office at Na Hrebienku 1, 811 02 Bratislava, Slovak Republic, Company ID: 36 767 549, registered in the Commercial Register of the Bratislava III Municipal Court, Section: Sro, Insert No. 45585/B (the “Provider”), and do so between the Merchant and a buyer who is a consumer (the “Buyer”). Each Voucher is tied to one named Merchant, who is stated on the Storefront before the purchase is completed.

The Voucher is sold and issued by the Merchant in its own name and on its own account; the purchase contract for the Voucher arises between the Buyer and the Merchant (clause 1.6 of the VEXiON cards General Terms and Conditions, the “General Terms and Conditions”). The Provider is not the seller of the Voucher or a party to that purchase contract; it provides technical intermediation of the purchase, the payment and the delivery, and to that extent processes the Buyer’s payment by direct settlement to the Merchant’s payment account with the payment services provider Stripe (a direct charge). The Buyer’s payment is settled directly to the Merchant’s payment account; the Provider does not receive the purchase price of the Voucher into its account and does not dispose of it. From that payment, only the intermediation fee under clause 1.3 is remitted to the Provider upon settlement, and that fee does not increase the price of the Voucher for the Buyer.

For intermediating the payment, the Provider charges the Merchant a fee in the amount set out in the current Price List or agreed individually between the Provider and the Merchant (clause 1.6 of the General Terms and Conditions); that fee does not concern the Buyer and does not increase the price of the Voucher stated on the Storefront.

In relation to the personal data of the Buyer and the recipient processed in connection with completing the purchase and delivering the Voucher, the Provider itself is the controller, not the Merchant; only after the Voucher is activated and a loyalty record arises with the Merchant does the Merchant become the controller of those data and the Provider its processor (Article 8 below and the VEXiON cards Privacy Policy).

These Terms apply solely to the purchase of a Voucher. The subsequent redemption of the Voucher and any membership of the Buyer or the recipient in the Merchant’s loyalty programme are governed by the separate VEXiON cards Consumer Terms, available at https://www.vexioncards.one/card-terms (clause 1.6 of the Consumer Terms).

Recipient: a natural person designated by the Buyer as the recipient of the Voucher, to whom the contact and personalisation details given by the Buyer may be sent.

Storefront: the web page within the VEXiON cards platform on which the Buyer selects and orders a particular Merchant’s Voucher and pays for it. The Merchant’s offer is available at an address in the form https://www.vexioncards.one/buy/[Merchant identifier]/[card identifier] and the payment step at the same address with /pay added.

Order: the proposal to conclude a purchase contract for the Voucher, which the Buyer submits through the Storefront.

The purchase has two steps. In the first step, on the Storefront, the Buyer selects the value of the Voucher, enters their name and e-mail, confirms by a single tick their agreement to these Terms and the declarations under clause 6.2, chooses to pay online or at the premises (clause 6.5) and, when paying online, pays; immediately after successful payment the Voucher is made available to the Buyer on the confirmation screen for download and for saving into a digital wallet, and it is also sent to the Buyer by e-mail. The second step is optional and follows only after payment: the Buyer may send the Voucher to a recipient, in which case the Buyer enters the recipient’s name and e-mail or telephone number and may attach a personal message. The Voucher is delivered to the recipient electronically at the contact details given. Links in the delivery message lead only to the domain www.vexioncards.one or to the short domain vxc.sk operated by the Provider.

The Voucher is made available to the Buyer immediately after successful payment on the confirmation screen and is also sent to the Buyer’s e-mail; at the moment it is made available, the Voucher is delivered to the Buyer in full, regardless of whether the Buyer later sends it to a recipient. The Buyer acknowledges that immediate delivery has consequences for their right to withdraw from the contract under Article 6 below.

The Provider is not responsible for the accuracy of the recipient’s contact details entered by the Buyer; if contact details are entered incorrectly, support must be contacted without delay at support@vexioncards.one.

A Voucher may be bought by a person over 16 years of age. If a Voucher is bought by a person under 16 years of age, they may do so only with the consent of their legal representative.

The price of the Voucher is stated on the Storefront including VAT, where the Merchant is a VAT payer. The Buyer pays no further intermediation fee beyond the price displayed; the fee for technical intermediation under clause 1.6 of the General Terms and Conditions is paid to the Provider by the Merchant.

Payment is processed through the Stripe payment gateway. The Provider does not store the Buyer’s payment card number.

For value added tax purposes the Voucher is as a rule a multi-purpose voucher within the meaning of Section 9a of Act No. 222/2004 Coll. on value added tax and of Council Directive (EU) 2016/1065; VAT is applied only when it is used with the Merchant, not when it is purchased. The proof of purchase of the Voucher is not a tax document for the supply of goods or services; the Merchant issues that only when the Voucher is redeemed.

The validity period of the Voucher is determined by the Merchant in the Storefront settings; if the Merchant does not determine it, the Voucher is valid for 12 months from the date of its issue, that is, from the date on which the Voucher is issued and made available after payment is received (clause 1.6 of the General Terms and Conditions). The specific date until which the Voucher is valid is always stated when it is delivered. Once the validity period has expired, the Voucher cannot be redeemed. This is without prejudice to any mandatory provisions on the minimum validity of the Voucher under the law of the state of the Buyer’s habitual residence, where they apply to the Buyer (clause 10.1).

The Voucher may be redeemed only with the Merchant that issued it, in the manner stated when it is delivered. Any unused balance of the value of the Voucher after partial redemption remains available until its validity period expires, unless the Merchant determines otherwise on the Storefront. Once the validity period has expired, the unused balance is not refunded, unless mandatory provisions of law under clause 10.1 provide otherwise.

The Voucher is not exchangeable for cash and has no value other than redemption with the Merchant.

A Buyer who is a consumer has the right to withdraw from the contract for the purchase of the Voucher without giving a reason within 14 days of its conclusion, in accordance with Act No. 108/2024 Coll. on consumer protection. Withdrawal from the contract may be exercised in writing at support@vexioncards.one, by using the model form in Annex 1 to these Terms, or through the withdrawal function under Section 20a of Act No. 108/2024 Coll., which is available on the voucher page that the confirmation e-mail links to, throughout the whole withdrawal period. If the right of withdrawal has ended under clause 6.2, the function is no longer shown.

Exception in the case of immediate delivery. If the Buyer, when making the purchase, expressly requests immediate delivery of the Voucher before the withdrawal period expires, the Buyer loses the right to withdraw from the contract once it has been delivered in full, but only if all of the following conditions under Section 17(10)(a) to (c) of Act No. 108/2024 Coll. were met at the same time (the exclusion of the right of withdrawal itself is governed by Section 19(1)(m) of the same Act): a) before paying, the Buyer was expressly informed that immediate delivery would cause the loss of the right of withdrawal; b) the Buyer expressly declared that they had been informed of that loss; c) the Buyer expressly requested immediate delivery before the withdrawal period expired. Those conditions are met on the Storefront order form, before the payment method is chosen, by a single tick box that is not pre-ticked and reads: “I agree to the Gift Card Terms. If I pay online, I want the voucher straight away and understand that I then can no longer cancel the purchase.” By the words “can no longer cancel the purchase” the text of the tick box informs the Buyer of the loss of the right of withdrawal when paying online; by ticking it the Buyer agrees to these Terms, requests immediate delivery of the Voucher in case of online payment and declares that they acknowledge losing the right of withdrawal on its delivery. The request and the declaration apply if the Buyer then chooses to pay online and pays. The Provider keeps a technical record of that act under Article 8. The right of withdrawal ends only once the Voucher has been delivered together with confirmation of the conclusion of the contract on a durable medium under Section 17(12)(b) of Act No. 108/2024 Coll.; that confirmation forms part of the e-mail by which the Voucher is delivered and reproduces both the Buyer’s declaration under point b) and their express request under point c). If the Provider does not deliver such a confirmation, the right of withdrawal is preserved.

If any of those three conditions was not met, the right to withdraw within 14 days is preserved even after the Voucher has been delivered, regardless of whether it has in the meantime been partly or fully redeemed with the Merchant.

On withdrawal from the contract before the Voucher is redeemed, the Merchant will refund the price paid to the Buyer without undue delay and within 14 days of delivery of the withdrawal at the latest, by the same means as the payment was received, and the Voucher will be invalidated. If the Voucher had been partly redeemed by the time of withdrawal, the right of withdrawal concerns only its unused value.

Payment at the premises. If the Buyer chooses to pay at the premises, the contract for the purchase of the Voucher is concluded and the purchase price is paid in person at the till at the Merchant’s premises. This is neither a distance contract under Section 14(1) of Act No. 108/2024 Coll. nor a contract concluded away from the trader’s business premises under Section 14(2) of the same Act, and the right of withdrawal under Section 19(1) therefore does not arise. The QR code shown on the Storefront only identifies the order at the till.

The Merchant is liable for defects in the Voucher itself (for example its invalidity as a result of an error on the Merchant’s side, an incorrect value) under general consumer protection legislation. The Buyer makes a complaint directly with the Merchant.

The Provider is liable for technical defects in delivery (for example where the Voucher was not delivered at all because of a system error); a complaint may be made at support@vexioncards.one and will be handled without undue delay and within 30 days at the latest.

If the Merchant refunds a payment to the Buyer directly through Stripe without informing the Provider, the Voucher does not by itself automatically lose its validity in the system as a result of that payment; the Merchant must also invalidate it in the VEXiON cards administration. A Buyer who has been refunded in this way is not entitled to redeem the Voucher.

Who is the controller of which data. The allocation of the roles of controller and processor below corresponds to the VEXiON cards Privacy Policy, available at https://www.vexioncards.one/gdpr (the section “Data of buyers and recipients of gift vouchers”) and to Annex 1 (DPA) to the General Terms and Conditions:

What data and for how long. As controller under clause 8.1, the Provider processes: the Buyer’s name and e-mail; the recipient’s name, e-mail and telephone number; the personal message; a hash of the IP address; browser data (User-Agent); the language setting; and the technical record of the consent process under Article 6. The Provider deletes those data at the latest within three years from the purchase of the Voucher, unless obliged to keep them longer under specific legislation, in particular for accounting purposes. After the Voucher is activated and any loyalty record arises with the Merchant, further processing connected with the redemption of the Voucher is governed by the VEXiON cards Consumer Terms and the VEXiON cards Privacy Policy.

• The contact details provided by the Buyer and the Recipient in the course of this purchase are not used for the Provider’s marketing and are not provided to third parties for their own marketing purposes.

To whom the data are passed. The data needed to handle the Order and to redeem the Voucher are passed on purchase to the Merchant as the seller. If the Merchant uses a point-of-sale system connected to the card, the Voucher holder's name, e-mail and phone number (if given), the Voucher value and balance and the Order or card identifier are entered into it so that the Order can be recognised and paid for at the premises and the Voucher redeemed; when the Voucher is given as a gift, the data in the point-of-sale system are replaced with the recipient's. The personal message, payment details and the consent record are not passed to the point-of-sale system. We list processors by category of relationship, not by individual company, in accordance with the VEXiON cards Privacy Policy and Annex 2 to the General Terms and Conditions. Payment data are processed by a processor in category K1 (core platform infrastructure). Notifications about the Voucher (including the Buyer’s name, the Merchant’s name and the amount of the gift) may also be delivered through an SMS processor in category K1, where the Merchant or the Buyer chooses that as the method of delivery; this scope of data is wider than just the telephone number and a one-time code, and is included in these Terms precisely so that the Buyer has clear information about it. The current named list of processors in each category is available at https://www.vexioncards.one/gdpr#sprostredkovatelia.

Your rights. You have the right of access to your data, to their rectification, erasure, restriction of processing, data portability and the right to object to processing based on legitimate interest, to the extent and on the conditions set out in Articles 15 to 22 GDPR. As regards data in respect of which the Merchant is the controller (clause 8.1, the second row of the table), contact the Merchant; as regards data in respect of which the Provider is the controller, contact support@vexioncards.one. A request is made by e-mail and we, or the Merchant, will handle it without undue delay and within one month of its delivery at the latest. You also have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.

The Provider obtains the recipient’s data from the Buyer. On first contact with the recipient, the Provider informs them about the processing of their personal data by a link to these Terms and to the VEXiON cards Privacy Policy in the delivery e-mail and on the page the delivery message links to.

If a dispute with the Merchant or with the Provider cannot be resolved directly, you may, in accordance with Act No. 391/2015 Coll. on alternative resolution of consumer disputes, turn to an alternative dispute resolution entity, in particular the Slovak Trade Inspection (Slovenská obchodná inšpekcia), with its registered office at Prievozská 32, 827 99 Bratislava, or to another authorised entity listed in the register maintained by the Ministry of Economy of the Slovak Republic. The application is submitted directly to the alternative dispute resolution entity.

If you have your habitual residence in another Member State of the European Union and the dispute is cross-border in nature, you may also turn free of charge to the European Consumer Centre in the Slovak Republic (part of the European Consumer Centres Network, ECC-Net), which provides advice and assistance in communicating with a foreign trader; a similar centre operates in every Member State.

These Terms are governed by the law of the Slovak Republic. If you have your habitual residence in another Member State of the European Union, you retain the protection of the mandatory provisions of the law of that state in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), regardless of the preceding sentence. If you have your habitual residence in the United Kingdom, you similarly retain the protection afforded to you by the mandatory provisions of the consumer law in force at the place of your habitual residence.

These Terms take effect and become valid on the day they are published, 27 September 2026, and apply to all purchases made from the date they take effect. Their current wording is permanently available at https://www.vexioncards.one/gift-card-terms.

The Provider is entitled to amend these Terms; a change applies only to purchases made after it takes effect.

Contact: the Provider, MAMA media s.r.o., with its registered office at Na Hrebienku 1, 811 02 Bratislava, Company ID: 36 767 549, e-mail: support@vexioncards.one.

These Terms are drawn up in the Slovak language and may also be made available in other language versions; in the event of a conflict between the language versions, the wording in the language in which the Buyer made the purchase applies in relation to the Buyer.